Cancellation Policy

Last Updated: December 22, 2025

Overview

At TastEzy, we understand that plans can change. However, because our vendors prepare fresh, perishable food items and pickles specifically for your order, we have a strict timeline for cancellations to avoid food waste and logistical costs.

Before Dispatch

You can cancel your order at any time through the "My Orders" section of the app as long as the status is not "Dispatched" or "Shipped". A full refund will be processed to your original payment method.

After Dispatch

Once an order has been handed over to our delivery partner, it cannot be cancelled. Due to the perishable nature of food items, we cannot redirect or recall shipments once they are in transit.

Cancellation by TastEzy or Vendors

Occasionally, an order may be cancelled from our side due to:

  • The item being out of stock at the Vendor's kitchen.
  • Unavailability of delivery services to your specific location.
  • Failure to verify the payment or suspecting fraudulent activity.

In all such cases, a 100% refund is automatically initiated to your account.

How to Cancel

Open the TastEzy App > Go to My Orders > Select Order > Click Cancel Order.

Refunds for Cancelled Orders

Approved refunds for cancelled orders follow our standard timeline:

5 to 7 Business Days

Bank Processing Time